Credit Hours, Payment, and Cancellation Policies
Payment Policies
Group and Payment Code Use
A group or payment code must be used at the time of initial registration. Codes may not be applied after registration. Only one code can be used per registration and cannot be used with other promotions.
Multiple Payments and Payment Types, Partial Payments
Acceptable payment types are credit cards and Affirm® student loans. Enrollment is confirmed upon full payment. Until that time, no seat is reserved in the chosen training. Partial payments are not accepted.
Cancellation Policies
WCEI Cancels or Reschedules
WCEI reserves the right to cancel or reschedule courses, seminars, and webinars due to low enrollment and other qualifying circumstances. Should such circumstances arise, registrants can receive a full refund or transfer to a future event of the same type only on initial registration. Cancellation notifications are sent to the email addresses in students’ accounts at the time of cancellation.
WCEI is not responsible for travel arrangements, travel fees, hotel reservations, or any expenses incurred by registrants as a result of such cancellation.
Student Cancels or Reschedules
Student cancellation or change is requested via the cancellation request form by emailing [email protected].
Refund Process When Student Requests a Cancellation
Refunds are administered within the policies described below and apply only to full payments.
WCEI contacts student promptly via email when they receive the form. Approved refunds are sent within two weeks. When possible, the refund is provided via the method(s) used to make payment. Otherwise, a check is mailed to the address in the student account.
Onsite and Live Online Certification Course
Cancellation
Cancellations must be received in writing at least 30 days before the course starts and will incur a $200 cancellation fee. They are not applicable to registrations that were transferred from other courses or for which student replacements were made. Additionally, they cannot be provided if the online Wound Care, Diabetic Wound Care, or Ostomy pre-course training modules were accessed.
Change
A change request must be received within seven business days of the event start and will incur a $100 change fee due before the enrollment change occurs. Registrants can leverage a three-month hold option which allows them to attend the same program in a different location or via a different medium (e.g., onsite to online) in up to three months from the time of the original course start date.
Online Certification Course
Cancellation
Cancellations for online courses must be received within seven business days of purchase and the online training must not have been accessed to receive a refund. These cancellations will incur a $200 administration fee which is deducted from any applicable refund.
Change
Requests to change an online course to an onsite or live online course will incur a $100 change fee. The online course training modules must not have been accessed or the course cannot be changed.
Webinars and One-Day Seminars
No refunds are given for cancelled webinars and one-day seminars.