Credit Hours, Payment, and Cancellation Policies

Course Evaluation and Credit Hours

WCEI is required by our accrediting organization to collect, analyze, and report course evaluation data from our students.  As such, when you complete a WCEI course that offers Continuing Education credits, you must complete a course evaluation.  The evaluation link will be emailed to the current email address in your account and placed on your dashboard near the course name. CEs are awarded immediately upon evaluation submission.

You will have 60 days to complete the evaluation or CEs will be forfeited.

You must complete any course in its entirety to receive Continuing Education credits and, when applicable, to sit for a credentialing exam. Instructor-led (live) courses must be completed within a 30-day timeframe.  If you must miss hours from an onsite or live online event, you must immediately notify your instructor and email to [email protected].  We will work with you to make up the hours missed either in an alternative course or via online training.  A $100 change fee will be incurred.

Online certification courses are available for 6 months from the date of final payment. Upon course completion, an evaluation link is sent to your email address on file and linked to your dashboard.  Extensions up to 30 days are possible for extenuating circumstances and incur an additional fee. Email to [email protected] for more information. 

Payment Policies

Group and Payment Code Use

A group or payment code must be used at the time of initial registration. Codes may not be post-applied.  Only one code can be used per registration and cannot be used with other promotions.

Multiple Payments and Payment Types, Partial Payments

Up to 5 different payment types can be used per registration.  These include any combination of checks, credit cards, and Affirm® student loans.  Enrollment in the course occurs upon payment in full. Until that time, no seat is reserved in the chosen training. Partial payments are not accepted.


Cancellation Policies


WCEI Cancels or Reschedules

WCEI® reserves the right to cancel or reschedule courses, seminars, and webinars due to low enrollment and other qualifying circumstances.  Should such circumstances arise, registrants can optionally receive a full refund or transfer to  a future event of the same type.  Cancellation notifications are sent to the email addresses in students’ accounts at the time of cancellation.

WCEI® is not responsible for travel arrangements, travel fees, hotel reservations, or any expenses incurred by registrants as a result of such cancellation.


Student Cancels or Reschedules

Student cancellation or change is requested via the cancellation request form, by emailing [email protected], or faxing to 877-649-6021.

Refund Process When Student Requests a Cancellation

Refunds are administered within the policies described below and apply only to full payments.  WCEI® contacts student promptly via email when they receive the form.  Approved refunds are sent within two weeks. When possible, the refund is provided via the method(s) used to make payment; otherwise, a check is mailed to the address in the student account.

Onsite and Live Online Certification Course

Cancellations must be received in writing at least 30 days before the course starts and will incur a $200 cancellation fee.  They are not applicable to registrations that were transferred from other courses or for which student replacements were made.  Additionally, they cannot be provided if the online Diabetic Wound Care or Ostomy pre-course training modules were accessed.

A change request must be received within seven (7) business days of the event start, and will incur a $100 change fee due before the enrollment change occurs. Registrants can leverage a three-month hold option which allows them to attend the same program in a different location or via a different medium (e.g., onsite to online) in up to 3 months from the time of the original course start date.

Online Certification Course

Cancellations for online courses must be received within 7 business days of purchase and the online training must not have been accessed to receive a refund.  These cancellations will incur a $200 administration fee which is deducted from any applicable refund.

A shrink-wrapped workbook will have been mailed and must be returned unopened within 14 days of cancellation or tuition is forfeited.
Requests to change an online course to an onsite or live online course will incur a $100 change fee. The online course training modules must not have been accessed or the course cannot be changed.  

Webinars and One-Day Seminars

No refunds are given for cancelled webinars and one-day seminars.

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