FREQUENTLY ASKED QUESTIONS

Below you will find frequently asked questions.  If you still require assistance, send us an email at info@wcei.net, or call our office at 877-462-9234.
 

Eligibility Requirements

What are the eligibility requirements to take the Wound Care Certified (WCC®) certification examination?
The certification examination for the WCEI® Skin and Wound management course is offered through the National Alliance of Wound Care and Ostomy® (NAWCO®).

Visit NAWCO's website for information about the Wound Care Certified (WCC®) eligibility requirements, as well as the application process, handbook and more.
 
What are the eligibility requirements to take the Diabetic Wound Certified® (DWC®) certification examination?
The certification examination for the WCEI® Diabetic Skin and Wound management course is offered through the National Alliance of Wound Care and Ostomy® (NAWCO®).
 
Visit NAWCO's website for information about the Diabetic Wound Certified® (DWC®) eligibility requirements, as well as the application process, handbook and more.
 
What are the eligibility requirements to take the Ostomy Management Specialist® (OMS) certification exam?
The certification examination for the WCEI® Ostomy Management Specialist® (OMS) course is offered through the National Alliance of Wound Care and Ostomy® (NAWCO®).

Visit NAWCO's website for information about the Ostomy Management Specialist® (OMS) eligibility requirements, as well as application process, handbook and more.
 
I work in the wound care industry but am not a licensed healthcare professional.  Can I take the Skin and Wound Management course?
Yes! Non-licensed individuals are able to enroll in our Skin and Wound Management course. 
 
The credential for a non-licensed individual is the Certified Wound Care Market Specialist® (CWCMS®).  If you are interested in taking the certification exam, you must meet eligibility requirements.

Registration

How do I create a WCEI® User Account?
Creating a personalized WCEI® account gives you access to a variety of educational tools and resources.  Here is how to set up a user account:
  • Click on the Need an Account? located at the top right of every page.
  • Complete the form to create your account.
You will provide information such as your name, professional license, email address and date of birth.  It is best practice to use your name as it appears on your professional license, if applicable.  Also, your date of birth is only used for account identification purposes and is never shared.
How do I register for a course?
Once you have selected the course you would like to take, the registration process includes just five easy steps:
Step 1: Group Code (optional)
Step 2: Personal Information
Step 3: Professional Information
Step 4: Billing Information
Step 5: Exam application

Here is how to register for a course:
  • Click the Education drop down at the top left of any page.
  • Select the course you are interested in taking.
  • Click the Register button.
    • If you are not already logged in or do not have an account a box will pop up and prompt you to take action.
  •  Complete the registration process.
    • Incomplete Registration: the course you started registering for will show up on your dashboard.  You can continue to register for the course by clicking on the course link.
    • Complete Registration: the course you registered for will show up on your dashboard and you will receive a confirmation email.
After completing the course registration, you will be directed to the National Alliance of Wound Care and Ostomy® exam registration page.
 
Can I register using a paper application instead of online?
A paper application is available to:
  • A company paying for multiple staff to attend the course.
  • A person who is cannot register online.
Fill in all the form fields by typing in information. Submit completed application and fees by fax or by mail:
 
Fax
877-649-6021

 
Mail
WCEI
25828 Pastoral Dr
Plainfield, IL 60585

Tuition Rate

What is the tuition cost for the Skin and Wound Management course?
While the Skin and Wound Management tuition covers four days of live instruction, course materials and 22.75 Continuing Education Contact Hourse.  The value WCEI® offers expands beyond the classroom.  With access to in-person and real-time online support and guidance - along with a myriad of online resources based on current standards of care and best practices - your investment in your education will grow over time.
 
Once you complete the WCEI® course you will have ongoing access to an amazing array of free or low-cost benefits.
 
What is the tuition cost for the Diabetic Wound Management Course?
While the Diabetic Skin and Wound Management tuition covers narrated online training modules, course matterials and 26.75 continuing education contact hours. The value WCEI® offers expands beyond the classroom.  With access to in-person and real-time online support and guidance - along with a myriad of online resources based on current standards of care and best practices - your investment in your education will grow over time.
 
Once you complete the WCEI® course, you will have ongoing access to an amazing array of free or low-cost benefits
 
What is the tuition cost for the Ostomy Wound Management course?
While the Ostomy Management Specialist® tuition covers online pre-course modules, four days of live instruction, course materials and 36.0 continuing education contact hours. The value WCEI® offers expands beyond the classroom.  With access to in-person and real-time online support and guidance - along with a myriad of online resources based on current standards of care and best practices - your investment in your education will grow over time.
 
Once you complete the WCEI® course you will have ongoig access to an amazing array of free or low cost benefits.
 

Recertification

How do I recertify my credential(s)?
You can recertify the easy way by taking a WCEI® course onsite or online. No test, no stress, no problem! 

Recertification courses are available for the following:  
Additionally, recertification pathways are available through the credential board, National Alliance of Wound Care and Ostomy®.

Course Locations

Is there a Skin and Wound Management course in my area?
WCEI® offers over 100 onsite Skin and Wound Management courses across the nation each year.
 
If you are not able to find a course near you, consider the online Skin and Wound Management course.  Additionally, WCEI® can also      bring a certification course to your facility where you can include fellow healthcare providers and make the course a community event.
Is there a Diabetic Skin and Wound Management course in my area?
WCEI® offers an onsite Diabetic Skin and Wound Management course at the Wild On WoundsTM national conference each year. 

If you are not able to find a course near you, consider the online Diabetic Skin and Wound Management course. Additionally, WCEI® can also bring a certification course bring a certification course to your facility where you can include fellow healthcare providers and make the course a community event.
 
Is there an Ostomy Management course in my area?
WCEI® offers several onsite Ostomy Management Specialist courses each year. 
 
If you are not able to find a course near you, WCEI® can bring a certification course to your facility where you can include fellow healthcare providers and make the course a community event.
 
Can WCEI® come to my facility and provide a course to our staff?
Yes!  WCEI® frequently works with facilities who are interested in hosting a course in:
  • Skin and Wound Management
  • Ostomy Management Specialist®
  • Diabetic Skin and Wound Management

Financial Assistance

Do you offer tuition payment plans or financial assistance?
Don’t let costs stand in your way of furthering your education and career.  WCEI® offers a variety of options that may meet your needs: If you need further assistance, contact a WCEI® financial advisor by emailing financeadvisor@wcei.net, or calling 877-462-9234.
 

Continuing Education Hours

How many continuing education contact hours are available for a course?
WCEI® offers a variety of education programs that provide continuing education contact hours for nurses, physicians, and practitioners of physical therapy and occupational therapy.  Total hours provided vary.

Certificate of Completion

How do I replace my certificate of completion?
All of your account information is available on your WCEI® account dashboard.  To located your certificate of completion, follow these steps:
  • Log into your WCEI® user account using your email address and password.
  • Certificates of completion are found under the respective areas Completed Training (Courses) or Completed Webinars.
If the certificate is not available, contact the admissions department by emailing info@wcei.net, or calling 877-462-9234.

Online Courses

Which courses are offered online?
WCEI® offers the following online courses: The certification examination can be taken at a PSI testing center near you. 
 
Please note: the Ostomy Management Specialist course is not offered online at this time.
How do I access my online course modules?
Start by reviewing the technical requirements document. Then simply follow these steps to access your online account:
  • Log into your WCEI® user account using your email address and password.
  • Under Current and Upcoming Training (Courses), click the Start Course link located beneath the course name. 
    • The link will change to Continue Course after your access the course modules the first time.
    • Your 90 days of access begins when you click Start Course.
  • Click the link and accept the terms and conditions of the training system.
If you have difficulties, the technical support team is available by emailing techsupport@wcei.net, or by calling 877-462-9234 ext.715.
How do I access the online modules after I have completed the online course?
You can view course modules at any time during the 90-day access period.  Follow these steps to access your online course modules:
  • Login to WCEI® user account using your email address and password.
  • Under Current and Upcoming Training (Courses) click the Continue Course link located beneath the course name. 
  • In your training account, click the Completed Courses tab. 
If you have difficulties, the technical support team is available by emailing techsupport@wcei.net, or by calling 877-462-9234 ext.715.

Technical Issues

How do I change my profile information like my last name, email or street address?
You can change any information in your account online except your name (this is to protect the accuracy of your account and certificates). To change your name, call us at 877-462-9234, and we will gladly assist you.

To update your personal account information:
  • Click on the red Login button located at the top right of every page.
  • Underneath the welcome message on the left side click on Edit Profile.
  • Updated your profile information.
  • Scroll to the bottom of the page and click on Update Profile.
 
If you continue to have difficulties, the technical support team is available by emailing techsupport@wcei.net or by calling 877-462-9234 ext.715.
 
Whom do I contact if I have technical issues or questions?
We apologize if you are experiencing technical issues.  You can reach our technical support team by emailing techsupport@wcei.net, or calling 877-462-9234, ext.715.
How do I reset or recover my WCEI® user account password?
No problem! Here is how to reset or recover your password:
  • Click on the red Login button located at the top right of every page.
  • At the bottom left of the display box click on Forgot Password and follow the instructions.
If you have difficulties, the technical support team is available by emailing techsupport@wcei.net, or by calling 877-462-9234 ext.715.
 

Exam Status

Whom do I contact about the status of my credential examination?
If you took a certification examination within the last three weeks and have questions about the results, email NAWCO at information@nawccb.org, or call 877-922-6292.

Webinars and Seminars

How do I register and access an on-demand webinar?
Registering and accessing one of WCEI® On-Demand webinars is easy.  Here is what you need to do:

Register
  • Click the Education drop down at the top left of any page.
  • Select On Demand Webinar.
  • Scroll through the list and select a webinar by clicking on the name.
  • Click the register button. 
    • If you are not already logged in or do not have an account, you will be prompted before being taken to a registration page.
  • Complete the registration process.
    • Incomplete Registration: the webinar you started registering for will show up on your dashboard.  You can continue to register for the webinar by clicking on the course link.
    • Complete Registration: the webinar you registered for will show up on your dashboard and you will receive a confirmation email.
Access
  • Immediately after registering you will be taken to the webinar for viewing. 
  • You may view the webinar completely or come back to your dashboard later where it will be located under Current and Upcoming Training (Webinars).
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